ECS Student Support Services

ECS provides basic support to students through the Help Desk (located on the first floor of Lilly Library). Phone support is available from 8am - 10pm (except during lunch, 12pm -1pm) Monday through Friday and 1pm - 5pm on Saturday and Sunday at ext. 2000. Problems can be submitted 24 hours a day via e-mail (helpdesk@earlham.edu), a web form, or phone (voice mail for after hours calls).

If phone support is not sufficient, students must schedule an appointment with the help desk for the computer to be examined. The student is expected to be present during this time and will be guided by ECS student workers or staff to repair their own computers.

On student-owned computers, we offer a limited amount of support. The following is a list of things we DO support:

Impulse issues
Network connectivity (wireless or Ethernet)
Anti-virus program, i.e. Sophos, AVG
Anti-spyware programs, i.e. Adaware, Spybot
Virus/spyware removal
Basic troubleshooting of software, i.e. Word, Excel
Basic troubleshooting of hardware

The following is a list of things we do NOT support:

Peer-to-Peer file-sharing software
Syncing of PDA devices
Mp3 players, i.e. iPods
E-mail clients other than Eudora and Web-mail
Reinstalling of the OS

ECS is not in a position to provide extensive support or repair services for personally owned systems.

Local Computer Services

There are several computer/electronic stores in Richmond that provide a variety of computer products and services. ECS does not endorse any of these vendors; the list is provided for your convenience.

Office Max
- Location: 3801 National Road East, Richmond Square Mall
- Phone: 966-0449
Radio Shack
- Location: 3801 National Road East, Richmond Square Mall
- Phone: 966-4484
Computer Services
- Location: 1007 North A Street
- Phone: 939-2544
System Solutions
- Location: 830 E. Main Street
- Phone: 962-2420
A Plus Computers
- Location: 1025 North E. Street
- Phone: 939-9936
USA Computers
- Location: 927 South 9th Street
- Phone: 966-5550