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Staff
Handbook:
Employment Policies and Procedures:
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Active Listeners and Mediation Services
Members of the Active Listeners group are available for confidential conversation
about conflict in the workplace. Active Listeners assist staff
in discerning, identifying and articulating the cause for conflict,
and make suggestions for working toward lasting resolution. Active
Listeners have been trained to offer support, but have not been
trained as mediators. Active Listeners are expected to refer concerns
or situations that fall outside their abilities or responsibilities
to the appropriate resource on campus. The group does not function
as a judicial/appellate body nor do its individual members
serve as arbitrators in any way.
The Active Listener group is comprised of staff volunteers and
training is supported by the Business Office. The availability
of this service is based on the level of volunteer involvement.
The most up to date list of Active Listeners is available from
the Business Office.
In some cases, the Business Office can make arrangements for mediation
services with a local service agency. This option is offered as
an alternative to the formal grievance process, and the intention
is to attempt to resolve the conflict through discussion, rather
than a formal process. It may also be pursued in cases that don’t
fit the definition of a grievance, but could be well served by
mediation through a neutral party. This option is strongly encouraged
for those considering the formal grievance process, and mediation
is also encouraged as a follow-up step to the formal grievance
process, to move toward reconciling damaged working relationships.
Contact an Active Listener or the Assistant Vice President for
Business Operations for more information.
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