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Evaluating I.S. @ Earlham Services, Costs, & Requirements What, if any, technology fee is charged by the campus and what does it cover? There is no technology fee at Earlham. All public computing facilities are provided for all students free of charge. Are students required to purchase their own computer? No. While there is no requirement of this sort, students are encouraged to purchase a computer if it is economically feasible for them to do so. Computing Services recommends Apple and Dell computers, both of which offer discounts to students at institutions of higher education. How does the campus make computing and network access financially available to all students? Access to Earlham’s network and its more than a dozen computing labs is free of special charges. Six public labs serve students’ needs — one lab is available 24-hours-a-day, 7 days a week while classes are in session. Does the campus assess extra fees for network connections in the dorms or for off-campus access? No, not as such. The only cost that students may incur is the purchase of a network or wireless card if their personal computers did not come equipped with one. There is no charge for connecting to the campus network on or off campus. If I bring my own computer equipment to school, what kind of support can I expect from the campus? Computing Services (ECS) will assist with connecting equipment to the campus network. ECS also sells and installs network and wireless cards as well as CAT5 Ethernet cables. Additionally, the HelpDesk — x 2000 or (765) 973-2000 — fields questions regarding personal or lab equipment — hardware or software — and tries to solve computing problems via phone and e-mail. The HelpDesk is the best first step when students have a computing or technology question at Earlham. For additional information regarding students support services, please see: What hardware and software standards, if any, does the campus require, recommend, and/or support? This information may be found on the Computing Services Web site Student Computing Information page: What kinds of services (help desk, training, troubleshooting) are provided by the campus, and during what hours of operation? The HelpDesk is available from 8 a.m. to 5 p.m. Monday through Friday, except when the College is closed due to holidays, administrative closings, or inclement weather. Requests can be submitted via the online ARF or by e-mail 24 hours a day. Additional information may be found on the Computing Services Web site in the Policies section under the HelpDesk Service Level Agreement. Does the campus have a plan for keeping the hardware current, and, if so, what is the replacement cycle? Earlham’s public computing lab equipment is on a three-year replacement cycle, while faculty and administrative computing equipment is on approximately a four-year renewal cycle. The Computing Services Web site Policies section explains this in the HelpDesk Service Level Agreement under Computer Equipment Replacement Guidelines. How does the campus support printing for the students, and is there a charge for this? All public computing labs are equipped with at least
one networked laser printer — most have two — for student
use and this service is provided free of charge.
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Earlham College · 801 National Road West · Richmond,
Indiana 47374-4095 |