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Tuesday, December 16, 2003

MedlinePlus tops in user satisfaction

In the last quarter of 2003, MedlinePlus tied with the Free Application for Federal Student Air (FAFSA) for the highest ratings from their online users. Both received scores of 86 out of 100 on the American Customer Satisfaction Index (ACSI) developed by the University of Michigan. Congratulations Medline! (Thanks to Government Computer News via ResourceShelf.)
Permanent link to this post Posted by Peter Suber at 12/16/2003 05:22:00 PM.

The open access movement:
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Peter Suber, Editor
Gavin Baker, Assistant Editor
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